6 Ways Technology Can Improve Staff Performance In SME’s
Whether you are running a Fortune 500 or a small start-up company, technological performance is critical.
Cloud Technology is just one innovative tool, helping to increase productivity in the workplace.
With advances in computing, data management and automation, organisations continually rely on the power of technology to create an online workspace that is more efficient and more innovative than the previous model.
If you’re unsure as to how advancements in technology can increase your business turnover or your staff’s productivity in the workplace, then invest a few minutes of your time in reading our six suggested ways your organisation can use technology to improve your staff performance:
Ease of Accessing Information
Ease of access to relevant information is a sure-fire way to improve employee’s productivity. Having to rummage through many files to find the correct document is a waste of employees time and an unnecessary cost the business When your employees have access to the data required to perform their job without any hindrance, results can be delivered quickly and more efficiently.
Cloud technology means your staff can access useful information in real time and deliver instant results to clients. All required information and appropriate authorisation can be obtained remotely, thereby eliminating physical activities that often result in an unnecessary delay.
Microsoft SharePoint gives business one of the top resources for collaboration and can harness benefits of timesaving across businesses of all sizes.
Enables Flexible Working.
Flexible working has become more and more popular over the last few years. Cloud services provide organisations with any time, anywhere access to data, enabling staff to work offsite if the job allows. With employees being able to work from any location employees can be more flexible with their work patterns – not always having to travel to an office, also means reduced office rates and less travel time, saving your business money on office hire and travel expenses.
Allows Employee Collaboration
There are several tools similar to SharePoint that would enable real-time team collaboration. Such software provides an all-in-one environment where staff members can discuss, plan and edit the same documents. This collaboration, no doubt, helps increase staff communication, saves time and money, and ultimately, increases employees’ performance through team collaboration.
Promotes Efficient Customer Service
The more information available to your staff about a customer, the more they can solve their problem satisfactorily. When you link your customer relationship management (CRM) solution to your staff’s device, it will enable them to have instant access to clients’ information, and as such, they will be able to handle customer enquiry more effectively without delay.
Enables Staff to Get Organised
There are time-tracking tools that can help your staff to stay organised and more productive. Instead of having to waste countless hours searching through spreadsheets for information stored in large data sets, you can easily access the needed information using some special time-tracking tools. These time-tracking solutions help to keep critical information accurate and in a single place. In turn, this enables employees to stay well-informed, and up to date on all work projects.
You can also set up a service to know when team members log-in and out, keeping an eye on your employee’s work hours and productivity within the team.
Enabling Long-Term Planning
Technological innovations come with high precision and accountability. It makes it easier for business owners to set a long-term plan that can help improve their employees’ performance. Technology can be used to project the future of your business, allowing you to train your employees accordingly. Scaling of software allows succession planning succession as your business grows or to meet new market needs.
Since your employees can be trained to evolve with new technologies, their performances will improve too as they get accustomed to the latest tools.
With constant updates on new and relevant software, your staff will always be there to keep your clients smiling through improved service delivery.
There are many ways to harness technology to increase staff performance. One of the major attractions of Cloud services is how it can scale to suit your organisation, staff and budget.
We are on hand to tackle these solutions, providing technical resource, business analytics and training within your organisation. All of which will result in resilient infrastructure, improve employee performance and increase customer satisfaction.