Hanson Search is a marketing and communications recruitment company working across the globe to transform careers and businesses. With offices in London, Paris and Dubai Hanson Search is truly a global organisation. We have been Hanson Search’s trusted IT partner for over six years, providing tailored end-user support for their office, remote and overseas users.
Network And Server Infastructure.
Allteks proactively monitor and manage Hanson Search’s network and server infrastructure (24×7). We provide remote and onsite support for all users and all network administration (starters, leavers, policies, patches and updates).
Allteks deploy Endpoint Management agents to all devices supported; this includes server, desktop and laptops machines. We create a unique profile for each level of infrastructure required, for example, server monitoring includes SQL monitoring, IIS web site monitoring and performance, disk space, CPU and hardware checks such as RAID failure, fan and temperature.
The Endpoint Management has also allowed Allteks to deploy anti-virus, software updates and patch management across all platforms.
Infrastructure is a combination of Windows 10 desktops, VMware and Windows Server 2012 R2.
Service delivery is ensured through a dedicated Account Manager and Senior IT Manager.
Our vCIO meets with Hanson Search every quarter to review service reports, infrastructure, support levels, and to plan for any projects.
With thorough needs analysis, project planning and client collaboration, Allteks successfully designed and implemented a complete infrastructure refresh and migration to the cloud, which we completed on time and within budget in 2015.
• Migration from a physical environment to a virtual estate powered by VMware
• Microsoft Office 365 migration – Business Premium, Exchange Online Plan 1 and E3
• Firewall and Wi-Fi refresh – WatchGuard M300 with AP300s
Each step of the upgrade was fully monitored and managed with testing and end-user training/acceptance before project completion and sign off.
Allteks ensure Hanson Search business continuity with PeaceGuard Back up service, providing up to date, off-site backup. Fully managed and supported, files and folders can be restored from a specified period to a chosen location.
Hanson Search said about Allteks: “We have found Allteks to be a great IT support team – they are always very quick to respond and solve our issues. They have come into our office to help with large tasks when needed, and we have regular account management meetings to discuss ways to move forward and keep up to date with any changes in tech. All of the support staff on the phone are lovely to speak to and will do anything they can to help. Overall, we have been very happy with our service from Allteks.”
Allteks provide IT support and IT services across the UK. Our head office is based in Maidstone, Kent. We support schools, charities, the public sector and businesses both remotely and onsite. Allteks offer fully managed IT services and co-managed IT solutions including business with IT Infrastructure, IT support, Cloud service, business telephony. Microsoft 365, disaster recovery. and cybersecurity.