Allteks is a Managed Service Provider, providing IT services and support to businesses across the UK. We are specialists in Microsoft cloud services, Disaster Recovery, Server Virtualisation, cloud VOIP solutions, Network and Storage Infrastructure, IT Project Management.
We are looking for an experienced 1st or 2nd Line IT Support Engineer to join our busy IT Support team. You will be based in our Maidstone Office, set in picturesque Turkey Mill, but occasional visits to customer sites will be required. Working hours are 9-5.30 (5 days a week) with an hour for lunch, although some overtime and flexibility is expected. You will report to the Helpdesk Team Leader.
Duties will involve:
Logging support calls into our Helpdesk system.
Owning and resolving support tickets.
Providing telephone and remote support.
Escalating issues within timescales.
Visiting customer sites when required.
Backup checks, including diagnosing and fixing issues.
Working on projects as part of a Project Team.
Installation and configuration of new PCs, laptops, servers.
Following processes and documentation.
Excellent communication skills – verbal and written
Ability to manage own workload
Ability to work as part of a team
Passionate about IT
Passionate about customer support
Driven to improve and learn
Essential Knowledge and Skills:
Microsoft Windows 7 – 10 installation and troubleshooting
Microsoft Office Applications installation and configuration
General software troubleshooting
General hardware troubleshooting
Basic network configuration and troubleshooting
Advantageous Knowledge and Skills:
Installation and support of Microsoft Windows Server 2012 and above
Office 365 Support
Switch, router, and firewall configuration
Full UK Driving License
Recognised IT Qualification
Company Benefits (after qualifying periods)
Company Pension Scheme
Perkbox employee discounts
Private Health Insurance
Access to training and funding for recognised qualifications
25 days holiday plus statutory
Lift share scheme
Please email Info@allteks.co.uk with your CV and covering letter to apply for this role, or to find out more information.
We will not be using recruitment Agencies