King’s School Rochester (Kent)
Allteks have worked alongside Kings School Rochester for the last five years, providing onsite and remote first to third line support to all users and the School’s IT infrastructure including BYOD, IT security, internet bandwidth and filtering.
When Allteks began working with King’s School, Rochester, Kent they had an onsite datacentre consisting of 12 servers providing various essential education services such as file and print, Moodle, network security and file locker. The hardware was out of warranty, and a large scale consolidation was required.
Discovery, Design & Implementation
Following a three-step approach: discovery, design & implementation, Allteks implemented a new VMware Essential Plus cluster using 3 x Dell R730 servers and Dell Storage PS4210 with an HA stack of Dell N3024s.
This setup has provided King’s School, Rochester, with increases in total compute, resilience and IOPs. To futureproof the environment, we installed infrastructure with the latest licensing, including Windows 10 and Windows Server 2016.
The ability of the engineers to upgrade licensing and maintain the VMware cluster has provided the baseline to ensure that future upgrades and installations are possible.
Implementation.
All planning and implementation were carried out in a way that allowed full compatibility with the current storage and network infrastructure. The preparation allowed a smooth transition from the historical data centre setup to the new high availability VMware cluster.
With over 18 years’ experience in the IT industry, Allteks can identify and implement new technology as an early adopter. We provide our clients with the ability to refresh and upgrade their infrastructure at any stage.
To enable Allteks to provide industry-leading knowledge across our client’s infrastructure, we partnered closely with third-party providers, including Citrix and Sophos.
Helpdesk.
We provide King’s School Rochester with regular communication in regards to their environment with the ability of any staff member on the client’s site to contact the helpdesk and raise support enquires. Kings’ School has a 1-hour response SLA for any emailed support tickets, and a five ring pick up for any calls made to our UK support helpdesk.
There is no cap on the number of issues raised throughout their (or any of our clients) support term. The account leadership team oversee all client activity and are on hand for feedback and implementation of any necessary changes.
In the last 18 months, Allteks have provided a complete infrastructure refresh. As Kings School Rochesters IT partner, we were instrumental in consultancy, design, implementation and support of the new infrastructure (all managed in line with Prince 2 methodology).
School IT Infastructure.
The project covered:
· Replacement of stacked core network switching, connecting 27 sites through private fibre
· Replacement of firewalls with clustered WatchGuard solution
· Design of Web filtering solution for multiple trust zones to support the school’s IT infrastructure.
· Installation of High Availability VMware cluster and workload migration of 20 VMs
· Installation of EqualLogic storage subsystem
· Installation of Veeam backup solution
· Consolidation of domains and user profile migration
