What Are The Benefits To Working With An IT Support Service Company?
The fundamental benefit to using an IT support service is that they will let you concentrate your time and effort on growing your business, rather than you having to stay on top of your own IT requirements full-time.
IT Service providers can give you access to additional skills that you don’t have on your team currently. Or if you don’t have the budget to hire an additional person, they can help keep you up and running, reduce any downtime, and protect your business from potential cyber-attacks.
Choosing the right company can be a daunting, so we have come up with our top requirements of what you should be looking for when choosing a supplier.
Fully-Managed/Part-Managed IT? What Do you need?
It may be that you need ad-hoc project management work or disaster recovery support? Or maybe you do not know what is right for you and you want to have a consultation to decide the correct course of action?
Ahead of selecting a service provider, you should think about the type of service you need.
A fully-managed service allows you to completely outsource your IT and removes the need for in-house/employed IT support. Part-managed IT service typically offers support to an internal team or person. They can outsource day to day activities, project work and emergency support. It also allows you to flex requirements up and down as your team grows or shrinks.
Check Their References.
There will always be excellent new business out there who have not yet established their credibility with case studies and references. However, to minimize your risk, it is always safer to choose an established company who has a track record of offer support to businesses just like yours.
Find Someone Who Knows your industry.
While it is not essential to work with someone who knows your industry. For industries like legal, public sector and financial, it can be beneficial. Previous knowledge and experience working on platforms and applications you use, can also give IT support companies a head start.
Ongoing support is essential in a relationship with your IT service and IT support provider. Your IT provider should be able to provide you with all the services you need, like disaster recovery, online and onsite support and proactive monitoring. A quick turnaround time for urgent problems is essential. You should not have to wait a long time for an update on your IT issues.
Allteks has 18 years’ experience in helping business in Kent and across the United Kingdom. As a result, we work with a broad range of businesses. Partnering as a Fully Managed IT service provider, part managed IT service provider, IT consultant and IT, project manager.
We have a specialism in financial IT services, legal IT services, G- Cloud, Cloud Computing, charities as well as a host more.
To find out how we can help your business, get in touch with our team.
Call Us: 01622 763355