Following a free initial IT audit, we provide a bespoke IT solution tailored to provide the exact level of support that works for your business and your team. Using this approach means that we can help to increase your productivity and enable your business to grow.
We understand that our clients are busy and have created a process where they can log any incidents through multiple channels; telephone, email, or online. Our team of engineers have a full suite of products to provide remote assistance and take control to provide remote support on a variety of platforms. This means that we can resolve the majority of issues remotely and install software upgrades with minimal disruption to our users.
Allteks takes pride in the customer service and support services that we provide our clients and have a team of First Line, Second Line and Third Line engineers who are able to provide rapid and tailored support both remotely and onsite. Our ticketing system means that you can access your incident report to check on its status and we guarantee our response times.
Our clients are important to us, that’s why they all have a dedicated Account Manager who oversees the day to day running of their service and why we proactively monitor our accounts to ensure that the highest level of service is always maintained.
Allteks are committed to exceptional customer service and hold regular client review meetings to ensure that we are providing the best possible support. Our regular management reports also keep our clients up to date and enables them to see how our service is working for them.
We also run flexible support hours, so you can rest assured that we’ll be available when you need us. We monitor servers 24 hours a day, 365 days a year (hackers don’t take days off). Moreover, if you do need new devices or equipment, we offer preferential pricing.