With businesses increasingly undergoing digital transformations and transferring their operations to the Cloud, it seems like a sensible option also to transfer phone calls from traditional landlines to VoIP technology.
VoIP (Voice over Internet Protocol) is the process of making voice and video calls over the internet and there many reasons why it can be beneficial to businesses.
VoIP calling is significantly cheaper than using traditional telecommunication methods. Moving away from landlines means lower monthly outgoings and allows you to choose a specific package that suits the size and communication needs of your organisation.
Setting up a VoIP system also requires a minimal outlay as it can usually run using existing equipment and requires little to no installation.
Using VoIP provides several additional cost-effective benefits for a minimal extra cost. By using the internet for your phone connection, you can virtually eliminate the cost of overseas calling. Whilst also incorporating usually expensive features such as call forwarding, conferencing and video calling.
Support multiple calls at the same time
A regular single phone line only allows you to speak to one person at a time, while VoIP calling allows multiple calls and conference calls. This provides a number of benefits, including creating easier collaborations between colleagues and improving your customer service provision.
One of the most significant powers of VoIP is that you can take a call anywhere there’s an internet connection. Gone are the days of sitting next to a phone and waiting for a call. With increased levels of flexible and remote working, installing a VoIP system means that employees can change their working methods.
Providing staff with the flexibility to work from home has been shown to improve and increase productivity and employee satisfaction.
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